FAQs

If you need to cancel your order, please contact us directly at info@sanbebeauty.com as soon as possible. Our team will assist you with the cancellation process.

Please note that if your order has already been processed or shipped, we may not be able to cancel it. In such cases, you can refer to our return policy for further assistance.

If you received the wrong product, we apologize for the inconvenience. Please email us at info@sanbebeauty.com as soon as possible.

We will provide you with a return label to send the incorrect item back to us. Once we receive the item, we will promptly ship the correct product to you at no extra charge.

Your satisfaction is our priority, and we are committed to resolving any issues swiftly.

Yes, if your items are damaged or opened during shipping, we will send you a replacement product at no extra charge. Please contact us at info@sanbebeauty.com with details and photos of the damaged item, and we will arrange for a replacement to be sent to you promptly.

Your satisfaction is important to us, and we are committed to ensuring you receive your products in perfect condition.

To return your product, please follow these steps:

1. Contact Us: Email us at info@sanbebeauty.com with your order number and reason for return. We will provide you with the return shipping address and any further instructions.
2. Prepare Your Return: Ensure the item is unused and in its original packaging. Include a receipt or proof of purchase.

NOTE: You will be responsible for paying the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Important Notes:

• For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee receipt of your returned item.
• Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.

If you have any questions or need further assistance, please contact us at info@sanbebeauty.com.

As a natural and organic skincare brand, it's important to care for your Sanbe Beauty products properly to maintain their effectiveness and longevity. Here are some tips:

• Shelf Life: Our products have a one-year shelf life if water is one of the ingredients.
• Storage: Store your products in a dry area, away from direct sunlight.
• Pump Care: Avoid opening the pump unless you need to get the remaining cream out of the bottle. In such cases, use a sanitized skincare spatula to maintain product integrity and hygiene.

Proper care ensures that your products stay fresh and effective throughout their use. If you have any further questions, feel free to contact us at info@sanbebeauty.com.

If your product has expired, you can still use it unless you notice the following changes:

Creams:

• Change in color to light pink
• Visible mold on the surface
• Rancid smell
• Change in texture

Balms:

• Crystallization
• Change in color
• Rancid smell

Oil-Based Serums:

• Rancid smell

If you observe any of these changes, stop using the product immediately. For any concerns or questions, please contact us at info@sanbebeauty.com.